Cancellation and refund policy

1.1This policy applies to a Course you bought yourself on teachme.y-knot.io through Payfast.

1.2Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

2.1You may cancel a Course purchase within 14 days of paying for it and receive a full refund, provided you have not yet earned the Course's Certificate of Completion.

2.2You do not need to give a reason, and no cancellation fee applies.

2.3This includes, and goes further than, your right under section 44 of the Electronic Communications and Transactions Act to cancel within seven days without reason or penalty.

2.4After 14 days, or once you have earned the Certificate, a purchase can no longer be cancelled for a refund, except as set out in section 6 and section 7.

3.1Email us at info@y-knot.io with:

1. your name and the email address you use to sign in;
2. the Course you want to cancel; and
3. the date you paid, and the Payfast payment reference if you have it.

3.2We will confirm by email that we have received your request.

4.1We refund the full amount you paid, through Payfast, to the card or account you paid with. We do not deduct any fee.

4.2We will make the refund within 30 days of receiving your cancellation. Depending on your bank, it may take a few more days to appear in your account.

5.1When we refund a Course, your access to it ends.

5.2We keep your progress, so if you buy the Course again later you can carry on where you left off.

6.1If you paid for a Course you already had, we will refund the duplicate payment in full, whenever you tell us about it. Your access to the Course is not affected.

7.1If a Course does not work as described, or you cannot access it because of a fault on our side, please contact us. We will fix the problem or, if we cannot, refund you, whether or not the period in section 2 has passed.

8.1If your employer or another organisation paid for your access, this policy does not apply to you. Cancellation and refunds are governed by that organisation's agreement with us, and any request should come from the organisation.

8.2A Course you received for free, for example through a Coupon, has no payment to refund.

9.1For any question about a cancellation or a refund, email info@y-knot.io or write to us at PO Box 178, Cornwall Hill, Gauteng, 0178, South Africa.